We do the type of RA service with a questionnaire. We have one person in charge of getting it to the staff member who most closely fits their reading desires.



-----Original Message-----
From: Fiction Discussion List <[log in to unmask]> On Behalf Of Kerry Stendell
Sent: Monday, November 2, 2020 12:21 PM
To: [log in to unmask]
Subject: Online RA services

Hello All,

If your library offers online RA services, I'm wondering if there is a specific staff member assigned to that work.

Particularly:

Online, on-demand Chat service - who do those requests go to?

Find Your Next Read type of service with a questionnaire completed and submitted - who fulfills that service at your library and is it just part of their daily duties or are there so many submissions that it requires a dedicated staff to fulfill the requests?

Just curious how it all works behind the scenes. I don't work in a library.

Thank you!
Kerry
MLIS student @SJSU

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